Field troubleshooting
Assess system faults, connectivity problems, peripheral devices and integration issues. Coordinate on-site or remote support around the operating environment.
ROBOTICS FIELD SERVICES & REPAIR
Support in the field.
Care across the lifecycle.
On-site troubleshooting, preventive maintenance, repair coordination and return-to-service support around your robotic systems and their infrastructure.
Request field service or repair
ROBOTICS FIELD SERVICES & REPAIR
Keep operational support
close to the system.
Scope the service around your platform, site, operating environment and manufacturer requirements.
Preventive maintenance
Plan inspections, maintenance activities, approved software updates and service records according to platform guidance and agreed responsibilities.
Repair & return to service
Coordinate diagnosis, parts sourcing, component service, OEM escalation and return-to-service checks through appropriate service routes.
ENDPOINT + INFRASTRUCTURE
Look beyond
the robot itself.
A fault may involve the platform, network, software or surrounding infrastructure. LSG brings those layers into the service assessment.
Platform & peripherals
Robots, sensors, docking or charging infrastructure and connected devices.
Connectivity & software
Wireless coverage, secure remote access, fleet software and enterprise integrations.
Repair coordination
Work with the relevant manufacturer or qualified service provider on parts, warranty and specialist repair requirements.
HOW A SERVICE ENGAGEMENT WORKS
From issue to next steps.
Describe
Share the platform, model, location, symptoms and operational impact.
Assess
Review the issue, service scope, warranty position and available support routes.
Coordinate
Agree field work, maintenance or repair arrangements and any parts requirements.
Validate
Document completed work and coordinate agreed return-to-service checks.
SERVICE SCOPE
Plan support around
your platform.
Service availability, parts, response arrangements and repair scope are confirmed for the engagement. Manufacturer-specific repairs and warranty work are coordinated through approved routes when required.
LSG does not imply manufacturer-certified repair status or promise coverage for every platform. Support plans are built around the system, location and authorized service requirements.
BUILD WITH LOGICAL SOLUTIONS GROUP
Tell us what needs support.
Request service or repairShare the manufacturer, model, site location and issue so we can define the right next step.